FREQUENTLY ASKED QUESTIONS
MOST ASKED
HOW LONG DOES DELIVERY TAKE?
All orders are processed within 24 hours (business days) to ensure fast and efficient handling.
Once your order has been dispatched, the estimated delivery time is 1 to 4 business days, depending on your location.
All shipments include real-time tracking, which you will receive via email as soon as your order is shipped.
We work with reliable logistics partners to ensure fast, secure, and consistent delivery.
WHAT IS YOUR RETURN POLICY?
We offer a 60-day return period from the date of delivery, giving you enough time to decide.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition
- With all tags attached
- In the original packaging
We provide a fully assisted return process, including a prepaid return shipping label, so you don’t need to worry about arranging the return yourself.
Once your return is received and inspected, your refund will be processed as soon as possible, typically within 24 hours of arrival at our facility.
Refunds are issued to the original payment method used at checkout.
If you wish to initiate a return or have any questions, you can contact us through any of our customer support channels:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
Our team is always available to assist you and ensure a smooth and hassle-free experience.
CAN I EXCHANGE AN ITEM?
Yes, we offer direct exchanges so you can easily receive the correct size or item.
If you would like to request an exchange, our team will guide you through a fully assisted process, providing clear instructions and the appropriate return method.
Once we receive the original item, the replacement will be shipped as soon as possible, ensuring a fast and smooth experience.
If you prefer, you may also choose to return the item for a full refund to your original payment method instead of exchanging it.
To request an exchange, you can contact us through any of our customer support channels:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
Our team is always available to assist you and ensure a simple and efficient process.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number and a direct link to monitor your shipment.
You will be able to track your order in real time and stay updated on its status and estimated delivery.
If you have not received your tracking email or need any assistance, feel free to contact our customer support team and we will be happy to help.
HOW DO I FIND THE RIGHT SIZE?
To help you choose the correct size, each product includes a detailed size guide, where you can find specific measurements and recommendations.
We recommend comparing your measurements with the size guide available on the product page to find the best fit.
If you are between sizes, we generally recommend choosing based on your preferred fit (tighter or more relaxed).
If you have any doubts, our customer support team will be happy to assist you with personalized guidance to help you find the perfect size.
You can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
ORDERS & DELIVERY
HOW CAN I TRACK MY ORDER?
All orders are processed within 24 hours (business days).
Once your order has been shipped, you will receive an email with your tracking number and a direct link to monitor your shipment.
You will be able to track your order in real time and stay updated on its location and estimated delivery.
If you have not received your tracking email or need assistance, you can contact our customer support team through any of our channels, and we will be happy to help.
DO YOU SHIP TO MY COUNTRY?
Yes, we offer worldwide shipping.
All orders are handled with the same standards of quality, security, and tracking, regardless of the destination.
Shipping costs and delivery times are automatically calculated during checkout once you enter your shipping address, and are clearly displayed before completing your purchase.
This ensures full transparency, with no hidden fees or unexpected charges.
WHAT IS THE DELIVERY TIME?
All orders are processed within 24 hours (business days) to ensure fast and efficient handling.
Once your order has been dispatched, the estimated delivery time is 1 to 4 business days for most nearby destinations, and 2 to 6 business days for other locations.
Delivery times are calculated from the moment the order is shipped.
We work with reliable logistics partners to ensure fast, secure, and consistent delivery.
WHAT ARE THE SHIPPING COSTS?
Shipping costs depend on the destination country and are automatically calculated during checkout.
We offer standard shipping rates of €4.99 or €14.99, depending on your location.
The final shipping cost is clearly displayed at checkout once you enter your shipping address, before completing your purchase.
This ensures full transparency, with no hidden fees or unexpected charges.
All shipments include full tracking so you can monitor your order at any time.
CAN I MODIFY OR CANCEL MY ORDER?
Yes, you can modify or cancel your order until it has been dispatched.
As we process orders quickly (within 24 business hours), we recommend contacting us as soon as possible if you need to make any changes.
Once the order is in transit, modifications are no longer possible. In that case, you can request a return or exchange after delivery.
For any request, you can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
Our team will be happy to assist you and find the best solution.
CAN I MODIFY OR CANCEL MY ORDER?
Yes, you can modify or cancel your order until it has been dispatched.
As we process orders quickly (within 24 business hours), we recommend contacting us as soon as possible if you need to make any changes.
Once the order is in transit, modifications are no longer possible. In that case, you can request a return or exchange after delivery.
For any request, you can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
Our team will be happy to assist you and find the best solution.
HOW DO I REDEEM MY GIFT CARD?
Redeeming your gift card is quick and easy.
During checkout, you will find a field where you can enter your gift card code.
Once applied, the corresponding amount will be automatically deducted from your order total.
If the gift card does not cover the full amount, you can complete the payment using any of our available payment methods.
If the gift card value exceeds your order total, the remaining balance can be used for future purchases.
If you experience any issues redeeming your gift card, feel free to contact our customer support team and we will be happy to assist you.
MY TRACKING SHOWS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN’T RECEIVED IT
If your tracking shows that your order has been delivered but you haven’t received it, we recommend taking the following steps:
- Check if someone at your address or a neighbor has received the package
- Look for a safe place where the carrier may have left it
- Review any delivery notifications from the carrier
In some cases, tracking systems may mark an order as delivered before the final delivery is completed, so we recommend waiting a few additional hours.
If you are still unable to locate your order, please contact us as soon as possible.
Our team will investigate the issue with the carrier and help you find a fast and satisfactory solution.
You can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
WHAT IS FAST & INSURED SHIPPING?
Fast & Insured Shipping is a priority shipping service that ensures your order is processed and dispatched faster.
It also includes coverage during transit, meaning that in the event of loss or damage, our team will handle the issue directly with the carrier and provide a fast solution, whether through replacement, reshipment, or refund.
Our goal is to offer a fast, secure, and worry-free shopping experience.
I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?
If you notice an error in your shipping address shortly after placing your order, we recommend contacting us as soon as possible.
Since we process orders quickly (within 24 business hours), we may be able to update the address before the order is shipped.
Once the order has been dispatched, the shipping address can no longer be changed directly. In some cases, the carrier may offer redirection options, subject to their own conditions.
For this reason, we strongly recommend reviewing your shipping details carefully before completing your purchase.
For any request, you can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
WILL I BE CHARGED VAT?
All prices displayed on our website include applicable taxes, meaning the price you see during checkout is the final price for the product.
No additional unexpected charges related to taxes will be applied at checkout.
The total cost of your order, including shipping, will be clearly displayed before completing your purchase, ensuring full transparency.
I HAVEN’T RECEIVED AN ORDER CONFIRMATION. WHAT SHOULD I DO?
After completing your purchase, an order confirmation email is automatically sent with your order details.
If you haven’t received it, we recommend:
- Checking your spam or junk folder
- Verifying that the email address entered is correct
If you still cannot find the email, please contact our customer support team and we will verify your order and resend the confirmation if necessary.
You can contact us through:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form on our website
RETURNS
WHAT IS YOUR RETURN POLICY?
We offer a 60-day return period from the date of delivery, so you can shop with complete confidence.
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition
- With all tags attached
- In the original packaging
We provide a fully assisted return process, including handling the return shipping for you, so you don’t need to worry about anything.
Once your return is received and inspected, your refund will be processed as soon as possible, typically within 24 hours.
Refunds are issued to the original payment method used at checkout.
HOW CAN I MAKE A RETURN?
To start a return, simply contact our customer support team through any of our channels.
We will guide you through the process and provide the appropriate return method.
Our goal is to make the process quick, simple, and hassle-free.
WHAT IS THE DELIVERY TIME?
We cover the return shipping costs, so you don’t need to worry about any additional expenses.
The return shipment will be handled directly by our team to ensure a smooth and secure process.
CAN I MAKE AN EXCHANGE?
Yes, we offer direct exchanges so you can easily receive the correct size or item.
Our team will guide you through a fully assisted process and provide all necessary instructions.
Once we receive the original item, the replacement will be shipped as soon as possible, ensuring a smooth and efficient experience.
HOW LONG DOES A REFUND TAKE?
Once your return is received, it will be inspected and your refund will be processed as soon as possible, typically within 24 hours.
The refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take 1 to 3 business days for the funds to appear in your account.
You will receive an email confirmation once the refund is completed.
WHERE CAN I FIND MY ORDER NUMBER?
Your order number is included in the confirmation email you receive after completing your purchase.
If you cannot find the email, please check your spam or junk folder.
If you still cannot locate it, contact our support team and we will help you retrieve it quickly.
WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?
Our return period is 60 days from delivery.
If your request falls outside this timeframe, we recommend contacting our customer support team.
We will review each case individually and do our best to provide a suitable solution.
PRODUCT
HOW DO I FIND THE RIGHT SIZE?
To help you choose the correct size, each product includes a detailed size guide.
We recommend comparing your measurements with the guide available on the product page to find the best fit.
If you need assistance, our customer support team will be happy to provide personalized guidance.
HOW CAN I RECEIVE STOCK NOTIFICATIONS?
If a product or size is out of stock, you can subscribe to receive a notification when it becomes available again.
Simply select your desired size on the product page and enable the notification option.
You will receive an email as soon as the item is back in stock.
HOW SHOULD I WASH MY GARMENTS?
Care instructions may vary depending on the fabric and construction.
To preserve the quality, shape, and durability of your garments, we recommend always following the instructions on the label.
For more information, you can check the product page or contact our support team.
DO YOU OFFER GIFT CARDS?
Yes, we offer digital gift cards available on our website.
You can choose your preferred amount and complete the purchase online. The gift card will be delivered via email along with instructions on how to redeem it.
DO YOU OFFER WARRANTY ON YOUR PRODUCTS?
We stand behind the quality of our products.
In the unlikely event of a manufacturing defect, please contact our team with your order number and photos of the issue.
We will review your case and provide an appropriate solution as quickly as possible.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
If you receive a damaged or defective item, please contact us as soon as possible.
Our team will review your case as a priority and provide a fast solution, whether through replacement, reshipment, or refund.
To speed up the process, please include your order number and photos of the issue.
CONTACT
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our customer support team is available to assist you with any questions, requests, or issues in a fast and efficient way.
You can contact us through any of the following channels:
- Email: business@zetadriipshop.com
- Phone / WhatsApp: +971 55 183 3107
- Contact form available on our website
We aim to respond to all inquiries as quickly as possible, providing personalized support and effective solutions.
MAISON SILENT TRADING FZCO
ADDRESS: IFZA PROPERTIES, DUBAI SILICON OASIS, DUBAI, UNITED ARAB EMIRATES
PHONE: +971 55 183 3107
EMAIL: business@zetadriipshop.com
