RETURN & REFUND POLICY

Company Information: Maison Silent Trading FZCO
License Number: 87151
Address: IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: business@zetadriipshop.com
Phone: +971 55 183 3107

Returns

At Maison Silent, we want you to feel fully confident with your purchase.
For this reason, we offer a 60-day return period from the date of delivery, allowing you to evaluate your order without pressure.

If for any reason you are not satisfied, you may request a return within this timeframe, without the need for complex procedures.

Our goal is to provide a transparent, reliable, and frictionless return experience.

Return Conditions

To ensure a smooth return process, items must:

• Be unworn and unused
• Be in their original condition
• Include all original tags
• Be returned with the original packaging

These conditions allow us to maintain product quality and consistency.

Each return request is reviewed fairly to ensure a balanced outcome for both the customer and the brand.

How to Request a Return or Refund

You can initiate your request through any of our official channels:

Email: business@zetadriipshop.com
WhatsApp: +971 55 183 3107
Instagram: @maisonsilent
Contact or return request form available on our website

To help us process your request efficiently, please include:

• Order number
• Reason for return

Our team will provide clear, step-by-step instructions.

Return Process

Once your return is approved:

• We will arrange the pickup or provide a return shipping label
• All shipping costs will be covered by us
• Tracking will be provided and monitored until the return is completed

We aim to make the process as simple and effortless as possible.

Return Costs

Returns are completely free of charge.

• All shipping costs are covered by Maison Silent
• Any logistics-related costs will be fully handled by us
• No additional fees will be charged to the customer

This approach reflects our commitment to a risk-free shopping experience.

Bundles & Promotions

Items purchased as part of bundles or promotional offers can be returned either fully or partially.

We allow flexible returns, as long as the items meet the general return conditions.

Exchanges

We offer direct exchanges to ensure you receive the correct size or item as quickly as possible.

You can request an exchange through any of our contact channels, and our team will handle the process for you.

As with returns, exchanges are free of charge.

Refunds

Once your return has been received and inspected, your refund will be processed within 24 hours.

Refunds are issued to the original payment method used at checkout.

Depending on your payment provider, the funds may take additional time to appear in your account.

You will receive an email confirmation once the refund has been completed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through any of our available channels.

We prioritize these cases and will provide a prompt resolution, including replacement or full refund.