SHIPPING
Company Information: Maison Silent Trading FZCO
License Number: 87151
Address: IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: business@zetadriipshop.com
Phone: +971 55 183 3107
All orders placed with Maison Silent are shipped using secure, verified, and fully tracked delivery services, ensuring a transparent and reliable experience from purchase to delivery.
We work exclusively with trusted logistics partners to guarantee that every shipment is handled professionally and delivered within the estimated timeframes.
Order Processing
All orders are processed within 24 hours (business days).
Orders placed during weekends or public holidays are processed the next business day. Once your order has been shipped, you will receive a confirmation email with your tracking link.
Our goal is to process every order quickly and accurately, ensuring an efficient and smooth experience.
Shipping Costs & Delivery Times
Below you can find the shipping costs and estimated delivery times based on your location:
| Country / Region | Shipping Cost | Delivery Time |
|---|---|---|
| Spain, Portugal | €4.95 | 1–4 business days |
| France, Germany, Italy | €4.95 | 1–4 business days |
| Netherlands, Belgium | €4.95 | 1–4 business days |
| Austria, Denmark, Poland, Ireland | €9.95 | 2–6 business days |
| Sweden, Finland, Greece, Czech Republic | €9.95 | 2–6 business days |
| Norway, Switzerland | €9.95 | 2–6 business days |
| Rest of Europe | €9.95 | 2–6 business days |
Delivery times are calculated from the moment the order is dispatched.
We aim to meet these timeframes consistently and provide a reliable delivery experience.
Shipping Transparency
All shipping costs are clearly calculated and displayed during checkout before completing your purchase.
Customers can review the full order total before confirming payment, ensuring a fully transparent process with no hidden charges or unexpected fees.
Order Changes & Cancellations
We understand that changes may be needed after placing an order.
For this reason, changes or cancellations are possible until the order has been dispatched.
Once the order is in transit, modifications are no longer possible. In this case, customers can request a return or exchange after receiving their order through a simple and supported process.
Our support team is always available to assist and provide the best possible solution.
Order Tracking
All shipments include real-time tracking.
Once dispatched, you will receive your tracking number via email, allowing you to monitor your order at all times.
Damaged Orders & Delivery Issues
Customer satisfaction is our top priority.
If your order arrives damaged, incomplete, or if you experience any delivery issue, our team is ready to assist you promptly and efficiently.
You can contact us at:
business@zetadriipshop.com
To help us resolve your case quickly, please include:
- Order number
- Detailed description of the issue
- Photos (if applicable)
Each case is handled with priority, and we are committed to providing a fast and fair resolution, whether through replacement, reshipment, or refund.
Our goal is to ensure that every customer receives their order in perfect condition and has a smooth, reliable experience.
