PRIVACY POLICY

Company Information: Maison Silent Trading FZCO
License Number: 87151
Address: IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: business@zetadriipshop.com
Phone: +971 55 183 3107

This Privacy Policy explains how Zetadripshop collects, uses, protects, and manages your personal data when you interact with our website, place an order, or communicate with us through any of our available channels.

For the purposes of this policy, “personal data” refers to any information that can directly or indirectly identify you.

Data Controller

Maison Silent Trading FZCO acts as the data controller for the personal data collected through this website.

We are committed to handling your data in a transparent, secure, and responsible manner.

Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification and contact details, including name, email address, phone number, and delivery address
• Transaction data, including purchased products, order history, delivery details, and payment status
• Technical data, such as IP address, browser type, device information, and approximate location
• Usage data, including pages visited, time spent on the website, and interactions
• Communication data, including messages sent via email, WhatsApp, Instagram, or customer support
• Preferences, including cookie settings and marketing consent

Purpose of Processing and Legal Basis

We process your personal data for the following purposes:

• Order processing and payment handling → performance of a contract
• Customer support and communication → legitimate interest
• Website improvement and analytics → legitimate interest
• Fraud prevention and security monitoring → legitimate interest
• Marketing communications → user consent
• Compliance with legal obligations → legal obligation

We ensure that all processing is necessary, proportionate, and aligned with applicable standards.

Marketing Communications

You will only receive marketing communications if you have provided your explicit consent.

You can unsubscribe at any time by using the link included in our emails or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze traffic and user behavior
• Improve user experience
• Deliver relevant content and marketing

Cookies may include:

• Essential cookies required for the operation of the website
• Analytical cookies used to measure performance
• Marketing cookies used for advertising purposes

Non-essential cookies are only activated after obtaining your consent through our cookie banner.

You can manage or disable cookies at any time through your browser settings.

Sharing of Data

We do not sell your personal data.

We may share your data with trusted third parties when necessary to operate our business, including:

• Payment providers for secure transaction processing
• Shipping and logistics partners for order delivery
• Service providers such as hosting, analytics, and customer support tools
• Marketing platforms, only with your consent
• Legal authorities when required by law

All third parties are required to handle your data securely and in accordance with applicable data protection standards.

International Data Transfers

Some of our service providers may be located outside your country of residence.

In such cases, we implement appropriate safeguards to ensure your personal data is protected, including secure agreements and industry-standard protection measures.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption
• Restricted access to sensitive data
• System monitoring and protection against unauthorized access
• Regular security checks and updates

While no system is completely secure, we continuously work to maintain a high level of data protection.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including:

• Order and transaction data for operational and legal requirements
• Customer service interactions to improve service quality
• Marketing data until consent is withdrawn

We do not retain data longer than necessary.

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain types of processing
• Withdraw your consent at any time

To exercise your rights, you can contact us at:
business@zetadriipshop.com

We will respond within a reasonable timeframe.

Supervisory Authority

If you believe your data is not being handled appropriately, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements.

Any updates will be published on this page.