Order Changes & Cancellations
At Maison Silent, we begin processing orders immediately to ensure fast and efficient delivery.
Changes or cancellations are possible until the order has been dispatched. Once the order is in transit, modifications are no longer possible.
In that case, you can request a return or exchange after receiving your order through our simple return process.
If you need to make any changes, we recommend contacting us as soon as possible. Our team will always do their best to assist you.
Processing & Shipping
All orders are processed within 24 hours (business days).
Orders placed on weekends or public holidays are processed the next business day.
Once processed, orders are shipped using secure and tracked delivery services, and you will receive your tracking details via email.
Delivery Time
The estimated delivery time is 1 to 3 business days from the moment the order is dispatched.
We work with reliable logistics partners to ensure fast and consistent delivery within this timeframe.
Shipping Transparency
All shipping costs and conditions are clearly displayed before completing your purchase.
No unexpected charges will be applied after checkout.
Damaged Orders & Delivery Issues
Your satisfaction is our top priority.
If your order arrives damaged, incomplete, or if you experience any issue during delivery, we are here to help immediately.
Please contact us at:
[email protected]
Include:
- Order number
- Description of the issue
- Photos (if applicable)
Our team will review your case as a priority and provide a fast and appropriate solution, whether that involves a replacement, reshipment, or refund.
We are committed to resolving every case quickly and ensuring a smooth experience.
